For your custom needs, call Busy Bee Brushware on 0397682865 or BB Engineering Plastics on 0387925600. 

  • Help Centre

Returns, Refunds & Exchange Policy

How to return an item?

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

  1. Please phone us on 03 9768 2865 or email info@busybee.com.au to request a refund.
  2. Mail your returned item to:
    • Busy Bee Brushware Pty Ltd
      03 9768 2865
      39 Swift Way
      Dandenong South Vic 3175
  3. Include in your package a signed letter stating the reason for your return and the original receipt.
Which items cannot be returned?

Some items cannot be returned. These include cut to size Plastics, cut to size Strip Brush and Holders and custom order brushes. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Will there be a restocking fee?

All items may be subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Can I exchange a product?

Exchanges are at the discretion of Busy Bee Brushware Pty Ltd, please contact us on 03 9768 2865 or email info@busybee.com.au to discuss your individual situation.

Manage Account

I can’t sign into my account

Please Contact Us and our friendly team will be happy to help.

How do I unsubscribe from your newsletter?

To unsubscribe from our newsletter, simply click the unsubscribe link provided at the bottom of any newsletter email you have received from us. Once you click the link, you will be directed to a page where you can confirm your decision to unsubscribe. Alternatively, you can reply to any newsletter email with the word “unsubscribe” in the subject line or body of the email, and our team will promptly remove you from our mailing list. We aim to process these requests efficiently and ensure a hassle-free experience for our subscribers.

How do I change my account information?

To update your account information, log in to your account on our website using your username and password. Once logged in, navigate to the “Account Settings” or “Profile” section, where you can make changes such as updating your email address, password, shipping address, and other personal details. After making the desired changes, remember to save your updated information by clicking the “Save” or “Update” button. If you encounter any difficulties or require assistance, feel free to reach out to our customer support team, who will be happy to assist you promptly and ensure that your account information is accurately updated.

Subscribe to our newsletter for updates on technical events and issues.