Returns

Returns – Refund

If you are not satisfied with your order for any reason, you can return the product(s) in new condition for an exchange or a refund within 30 days of your purchase date. A 15% restocking fee may be applied to all non-defective product returns. All shipping on returns is paid for by the purchaser. Please use the original packaging when sending the product(s) back with the proof of purchase. We also advise you to retain proof of post. Please note: Any non-defective product(s) must be returned in new condition with the original box, packing and accessories, if included. We cannot cancel/refund your purchase when: -You return your product without proof of purchase -Original complete packaging and parts are missing -Complications from order cancellation You are under the duty to retain them and take reasonable care of the product(s) in your possession We reserve the right to make a charge not exceeding our costs of recovering the product(s) if you do not return them at our expense. Check out our Help Centre for more information. Feel free to contact us using the web form or send us an email at info@busybee.com.au for more information.