Help Centre

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

1. Please phone us on 03 9768 2865 or email info@busybee.com.au to request a refund.
2. We will email you a RETURN DOCKET to return with your goods.
3. Mail your returned item to:
   • Busy Bee Brushware Pty Ltd
     03 9768 2865
     39 Swift Way
     Dandenong South Vic 3175
4. Upon receipt, we will check the condition of the returned goods and contact you to arrange return of the funds via your original payment method.

Some items cannot be returned. These include cut to size Plastics, cut to size Strip Brush and Holders and custom order brushes. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

All items may be subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges are at the discretion of Busy Bee Brushware Pty Ltd, please contact us on 03 9768 2865 or email info@busybee.com.au to discuss your individual situation.

It might be that your original transaction with Busy Bee was as a guest.  When you go to sign back in, please click on “forgot password” and allocate a new password when prompted.

If you are still having issues, please Contact Us and our friendly team will be happy to help.

To unsubscribe from our newsletter, simply click the unsubscribe link provided at the bottom of any newsletter email you have received from us. Once you click the link, you will be directed to a page where you can confirm your decision to unsubscribe. Alternatively, you can reply to any newsletter email with the word “unsubscribe” in the subject line or body of the email, and our team will promptly remove you from our mailing list. We aim to process these requests efficiently and ensure a hassle-free experience for our subscribers.

To update your account information, log in to your account on our website using your username and password. Once logged in, navigate to the “Account Settings” or “Profile” section, where you can make changes such as updating your email address, password, shipping address, and other personal details. After making the desired changes, remember to save your updated information by clicking the “Save” or “Update” button. If you encounter any difficulties or require assistance, feel free to reach out to our customer support team, who will be happy to assist you promptly and ensure that your account information is accurately updated.

The reCAPTCHA check boxes are valid for only 2 minutes after being selected.  So this message means the verification timed out.  Try refreshing your screen and check the box again.

If you are still having issues, please Contact Us and our friendly team will be happy to help.

Many of our product items are classified as “oversize” and attract additional manual handling charges.  And any freight item over 1 metre cannot be lodged with Australia Post.

Some of our brushes do not weigh much, however the carton weight calculation is based on volume weight, not actual weight.

In many instances, we offer a FLAT RATE Freight amount.

If you are unsure and would like to speak to one of our Customer Service team, please feel free to Contact Us and we can look at all options for delivery.