Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.
- Please phone us on 03 9768 2865 or email info@busybee.com.au to request a refund.
- Mail your returned item to:
- Busy Bee Brushware Pty Ltd
03 9768 2865
39 Swift Way
Dandenong South Vic 3175
- Busy Bee Brushware Pty Ltd
- Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items cannot be returned. These include cut to size Plastics, cut to size Strip Brush and Holders and custom order brushes. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items may be subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
Exchanges are at the discretion of Busy Bee Brushware Pty Ltd, please contact us on 03 9768 2865 or email info@busybee.com.au to discuss your individual situation.